Bluetooth Headset – Cannot connect to HSP/HFP

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I recently got a Bluetooth headset. It worked (more or less) for playing audio & such, but I am unable to use the microphone.
I have read that A2DP does not support audio input (?), and so I tried to switch to HSP/HFP.
If I switch in pavucontrol, it has no effect. If I switch in the blueman devices menu, it simply says:
Failed to change profile to headset_head_unit

I am currently using a fresh install of Xubuntu 16.04.1
Any help would be appreciated!
Note: I have also noticed that I am missing /etc/bluetooth/audio.conf, don’t know if that’s a problem, and if so, how to I replace it..?
EDIT:
Here are the results from lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 0eef:c0aa D-WAV Scientific Co., Ltd
Bus 001 Device 005: ID 8087:0a2a Intel Corp.
Bus 001 Device 004: ID 0bda:58c2 Realtek Semiconductor Corp.
Bus 001 Device 003: ID 1058:1235 Western Digital Technologies, Inc.
Bus 001 Device 002: ID 0409:0058 NEC Corp. HighSpeed Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

The bluetooth card is simply labelled “Intel Corporation Wireless 3165 (rev 79)” in lspci

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Marisa

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